national shipping

**We are not responsible for entering the wrong address. If your package is returned to us, we will have to charge you for the payment to re ship your order. If the package is not returned to us and marked as delivered, we will not be able to refund or resend your package**

If your package has been marked as delivered but you have not received it, please contact customer service within 72 hours of delivery. If you do not contact us within 72 hours, you will not be responsible for any lost or stolen packages.

How long does it take for my order to arrive?

After placing an order, it will be delivered to the corresponding warehouse within a few hours. Most of the products available on our website are in stock, with the exception of certain special order items. According to our experience, 95% of orders are delivered within 7-10 business days.

If the product is damaged when it reaches your location, please follow the steps listed below.

All damaged items must be reported to the carrier immediately, and you must notify within 5 days of receiving the order.

If damaged, please immediately take a photo of the damaged area and email it to

Place the product in the original packaging box.

Can I return it?

To return the item to us, please do the following:

#Contact us for a report.

#Package the item in its original packaging unless deemed unusable

#Include unused components and any other information included

#Custom orders are non returnable and non cancellable

**Custom orders cannot be refunded or cancelled after placing an order at the factory**

If you have any shipping issues, please call or email us. thank you!

Email: info@aloonzo.com